HSBC Arena






		FAQ & A-Z Guide FAQ: What are your box office hours? How can I get backstage passes to an event? Can I bring a camera (still/video) into the arena? Do I need to purchase a ticket for my young child? Is there a coat check service available? How can I find out more about upcoming events at HSBC Arena? How can I find out if a certain concert/event is coming to the arena? What types of concessions are available at HSBC Arena? Do you accept foreign currency? Can I bring food/beverage into the arena? How can I request donations for an event? What time do doors open for events and games? Is there a dress code policy? Are there elevators available for guests? Where can I find out about employment opportunities at HSBC Arena? If I am planning to bring a large group to an event, can I get a group discount on tickets? What does HSBC stand for? Can I rent the ice? What if there is inclement weather the day of an event? How can I get a message on the Jumbotron? What hotels/restaurants are in the area? Is there a lost and found area at HSBC Arena? How can I audition to sing the National Anthem at Sabres games? Can I purchase parking in advance for an event? Is there public transportation available to the HSBC Arena? What is the refund or exchange policy? What are the Sabres Store hours? What is the Arena smoking policy? What is will call? Where is it located? A-Z Guide: Account Services Office The Account Services Office was established to develop and maintain an environment of quality customer service for our guests. Representatives are available during regular business hours, as well as during hockey games and other Arena events. The Account Services Office is located in the Pavilion (to the right of the ticket windows). If you have any questions feel free to call (716) 855-4444 or toll free at 1-888-467-2273 and a representative will be available to assist you. Back to Top Assisted Listening Devices Assisted Listening Devices (ALD) are available free of charge at Guest Services for most events. You will be asked to leave your credit card or photo identification as a deposit for the device. A central FM transmitter services all seating areas. Arrangements can be made in advance by calling the Account Services Office. Back to Top ATMs ATMs are available in the following locations: · Street Level in the Pavilion next to the ticket windows (Cash Court) · Outside Heineken Headlines Bar on the 100 Level near Aisle 4 · South Food Court on the 100 Level near Aisle 16 · Just past the Suite Level stairs near Aisle 13 on the 200 Level · West Food Court on the 300 Level near Aisle 2 Back to Top Backstage Passes Backstage passes are not available through HSBC Arena. Back to Top Box Office Regular business hours are Monday through Friday 9:00 AM to 5:00 PM. On Arena event days, business hours will be Monday through Saturday 9:00 AM through the end of the event and 10:00 AM through the end of the event on Sunday. For your convenience, HSBC Arena's Box Office has twelve ticket windows available in the east end of the Pavilion located to the left of the Account Services Office. Back to Top Camera Policy The camera policies are as follows: Buffalo Sabres/Buffalo Bandits games: Flash photography is permitted. Guests may use cameras (including digital) with long lenses provided they do not obstruct the view of other patrons. In addition, guests and their cameras cannot block aisles or access-ways. Tri-Pods are NOT permitted. Guests may only take photos from their seats, and are not permitted to use the "mouseholes" in the glass. Video cameras are permitted during youth hockey only. Only credentialed media are permitted to use approved areas, such as the 200 level platforms and glass cut outs. For questions regarding camera policies for other HSBC Arena events, please call Account Services at 1-888-GO-SABRES (1-888-467-2273). Concerts/Events: The policy varies from show to show. Video/audio recorders are prohibited. If cameras are permitted, they are usually limited to 35mm, disposable or digital cameras. The camera policy for individual shows will be posted with the event information approximately 1 week prior to the show. Back to Top Children’s Seating Adults wishing to bring children ages 3 and under into a Sabres game, free of charge, must stop at the Account Services Office on their way into the game. The Account Services Office will issue a child admittance pass for access into the game. This pass will not be for a seat, but allows the child to sit on an adult's lap. For other events the age limitation may vary. Please contact the Account Services Office for details. Back to Top Coat Check Coat Check is only offered during Sabres games. · 100 Level - Located just inside each entrance to the 100 Level Harbour Club. · 200 Level - Located at the concierge desk across from the west end elevators. Back to Top Concerts/Events For information regarding upcoming events at HSBC Arena, you can call the Event Hotline at 855-4170 or click on the link below. For tickets and seating information for events at HSBC Arena please contact Tickets.com toll free at 1-888-223-6000. To find out if a certain concert/event is coming to the arena please continue to check our website as it is updated as soon as any information is confirmed. To get the inside scoop when the media does, sign up to become an ARENA INSIDER! Sign up for HSBC Arena’s Insider Information to receive a free e-mail newsletter, giving you all the details on the hottest upcoming events, as well as pre-sale passwords and other cool prizes. For a complete list of current events, click here. Back to Top Concessions Available There is a wide range of traditional and specialty food offerings in convenient locations for our guests' enjoyment. In-seat food and beverage service is available to Club Seat patrons on the 200 Level during Sabres games. All concession stands are wheelchair accessible. Concession assistants are available at each concession stand to assist all guests with visual impairments. Outside food/drink are not allowed in HSBC Arena. However, there are a wide variety of food and drink options available to guest once inside. Back to Top Currency We do accept Canadian currency at our Concessions and Sabres store. Back to Top Donations Please send the Sabres Community Relations Department a letter on your organization's letterhead regarding the kind of assistance you are looking for and the date of the event. The request must be received by the Community Relations Department no later than four weeks prior to the event. Please send the letter to the following mailing address: Buffalo Sabres c/o Community Relations HSBC Arena One Seymour H. Knox III Plaza Buffalo, NY 14203 Back to Top Doors The opening times vary according to the nature of the event and preference of the promoter/artist. Typically times are as follows: Regular season Buffalo Sabres games-there is a soft open 2 hours prior to the puck drop. This gives you access to the 100 level concessions, but not to the seating areas. 1 hour before the puck drop there is a full open and guests are then allowed into the seating areas. Regular season Buffalo Bandits games- there is a soft open 1.5 hours prior to game time, and a full open 1 hour prior. Concerts/Events generally have a full open 1 hour prior to show start time. Back to Top Dress Code Policy During hockey games, the Harbour Club 100 observes a business casual dress code. Back to Top Drinking fountains Drinking fountains are located on all Levels and are wheelchair accessible. Back to Top Duplicate Seat Policy HSBC Arena is not responsible for lost or stolen tickets. If tickets are lost, stolen, or left behind, please contact Account Services at (716) 855-4444. Back to Top Elevators Elevators are available for our Suite holders and handicapped patrons. These elevators are located in the Pavilion to the right behind the escalators nearest to Main Street. The elevator in the Pavilion stops at all Levels. The elevator located by the Security Office stops at all Levels except the 300 Level. If you need assistance in locating the elevators, HSBC Arena Representatives are available. All elevators are accessible to guests using wheelchairs, and each elevator is equipped with Braille signs and audible tones. Back to Top Emergency Exits Emergency exits are located throughout the HSBC Arena and are clearly marked in red. HSBC Arena Representatives have been instructed and trained to assist you in evacuating the premises. In case of emergencies, please follow instructions given by the staff. Back to Top Employment Opportunities Employment opportunities are located on our website at “General”. Back to Top Escalators Escalators are located at each end of the Pavilion, and will take you to the 100 Level seating, food courts, Heineken Headlines Sports Bar, 100 Harbour Club, and merchandise stands. From the 100 Level, there are express escalators directly to the 300 Level. Back to Top First Aid If you require first aid, please let an HSBC Arena Representative know, or go to either of the Guest Services locations (see below). The representative will escort you to the First Aid Room, which is located on the Ground Level by the Security Office. Back to Top Guest Services Guest Services is located on the 100 Level (between Aisles 7 and 8) and on the 300 Level (between Aisles 13 and 14). Guest Services is there to assist you with any concern you may have. Guest Services opens one hour prior to the event and will remain open until one half-hour after the event ends. Back to Top Group Sales Information Enjoy NHL hockey, NLL lacrosse, and family shows at HSBC Arena with your family, friends, co-workers, or organization. Your group of 20 or more can witness exciting NHL action in the state-of-the-art HSBC Arena and enjoy big savings on your choice of events. It is never too early to place your group ticket order. To place an order or to receive more information, call 1-888-GOSABRES. Back to Top Handicapped Accessibility Elevators Escalators Service Animals Wheelchair Information Wheelchair Accessible Seating Back to Top Harbour Club Access to both the 100 Level Harbour Club and 200 Level Harbour Club at Buffalo Sabres games is available exclusively to all Suite, and 200 Club Seat holders. 100 Level Harbour Club Memberships are also available to other Season Ticketholders, and may be purchased through the Account Services Office. . Back to Top HSBC HSBC Arena is named after its naming rights holder, HSBC Bank USA. HSBC Bank USA is part of the HSBC Group. The HSBC Group has an international pedigree which is unique. Many of its principal companies opened for business over a century ago and they have a history which is rich in variety and achievement. The HSBC Group is named after its founding member, The Hongkong and Shanghai Banking Corporation Limited, which was established in 1865 to finance the growing trade between China and Europe. Back to Top Ice Rental We do not do straightforward ice rental, however, there are opportunities for teams to get ice time through the Buffalo Sabres group sales department. These opportunities have now been extended to include adult teams in addition to youth hockey. If you are interested you can contact Scott Loffler directly at 716-855-4184 or call toll free at 888-GO-Sabres and ask for Scott. You can also e-mail Scott at Back to Top Inclement Weather Policy There may be instances when inclement weather affects events. Tickets will not be refunded for any event held as scheduled. In the rare event of a cancellation or postponement, the HSBC arena will announce policies and procedures at that time. Back to Top Jumbotron Messages With a donation of $20 from non season ticket holders and no charge for season ticket holders and mini pack holders, birthday messages will run on the jumbotron throughout the course of a game. There is a three day advance notification required and requests can be submitted by filing out the online form or by calling Account Services at 1-888-GO-SABRES (1-888-467-2273). Back to Top Local Information Hotels Restaurants Transportation Back to Top Lost and Found You may claim lost items or turn in found items at Account Services, located on the ground floor in the Pavilion. If you have misplaced something, please feel free to contact Account Services at (716) 855-4444. Back to Top Luxury Suites The Suite Level at HSBC Arena contains 80 private luxury suites offering exclusive accommodations and an intimate atmosphere perfect for entertaining business associates, clients, friends, or family. Features of the Suite Level include: a private concourse with special parking access, concierge and in-suite dining services, and superior views of on-ice action. For more information please contact Vice President of Sales and Business Development, John Livsey at (716) 855-4412. Back to Top National Anthem Auditions If you are interested in singing the National Anthem at a Sabres or Bandits game, please send a demo package (CD, photo and resume) to: Buffalo Sabres c/o Director of Game Presentation HSBC Arena One Seymour H. Knox III Plaza Buffalo, NY 14203 Back to Top Parking Information Parking for Suite and 200 Club Seat Season Ticket holders for Buffalo Sabres games is located in the HSBC Arena parking ramp (Illinois Street). Reserved season long parking is also available for Season Ticket holders. To purchase season long parking, simply contact the Account Services Office. This parking is located in surface lots approximately 200 yards from the building (on Perry Street between Michigan Street and Mississippi Street). Please check the location on your parking pass or call the Account Services Office for detailed information. Parking is available on a limited game-to-game basis in both the HSBC Arena parking ramp and surface lots. Parking for guests with disabilities is available throughout the surrounding garages and parking lots. The HSBC Arena parking ramp has parking spaces for guests with disabilities located throughout the facility on all Levels next to the elevators. There are a number of private parking lots in the area (not affiliated with HSBC Arena or the Buffalo Sabres). Back to Top Party Suite The Party Suite is located on the suite level in the HSBC Arena. The Party Suite features an exclusive setting for special occasions such as sales meetings, birthdays, holidays, parties, or reunions. The Party Suite experience also offers meal and beverage packages, a personal suite attendant, an optional wet bar upgrade, and a great view of the action. For more information please call (716) 855-4100 or click here. Back to Top Heineken Headlines Sports Bar Heineken Headlines Sports Bar is centrally located on the 100 Level overlooking the Pavilion. Heineken Headlines Sports Bar will be open 2 hours prior to Sabres game time and will be offering a full bar, friendly service, and a great view of Downtown Buffalo. Food service is available in the adjacent food courts. Back to Top Public Telephones Public Telephones are available in the following locations: · In the Elevator lobby of the Pavilion · In the Pavilion to the left of the ticket windows · 100 Level, located at Aisles 9, 11, 13, 17, 20, 23 and in the Elevator lobby near the stairwell that goes to the 200 Level of the Harbour Club · 200 Level between Aisles 14 and 15 · 300 level between Aisles 9 and 10 · TDD and TTY phones are available for the hearing impaired in the following places: Elevator Lobby of the Pavilion, 100 Level-Aisle 2, and 200 Level-Aisle 5. All public telephones are wheelchair accessible and are equipped with volume controls. TTY (teletype) and TDD (Telephone Communication Device for the Deaf) are coin-operated telephones. Back to Top Public Transportation The Arena is conveniently located on 2 major bus routes and on the NFTA’s Metro Rail rapid transit system, which services the city of Buffalo. http://www.nfta.com/metro/index.asp Back to Top Refund/Exchange Policy There are no refunds or exchanges on tickets purchased for events at HSBC Arena. Back to Top Restrooms Restrooms are located throughout the concourses. All restrooms are wheelchair accessible and have baby-changing tables. In addition, wheelchair accessible unisex restrooms are available as follows: · 100 Level between Aisles 7 and 8 · 200 Level between Aisles 15 and 16 · 300 Level between Aisles 12 and 13 Back to Top Sabres Store The Sabres Store, located in the east end of the Pavilion, offers the world’s largest selection of Buffalo Sabres merchandise, including jerseys, T-shirts, hats, sweatshirts, jackets, and much more for both adult, youth, and infants. The Sabres Store also carries exclusive Buffalo Sabres merchandise such as game worn jerseys, hockey equipment, and limited edition collectibles. NHL team merchandise is also available, along with merchandise from the Buffalo Bandits Lacrosse Team. The Sabres Store is open Monday through Friday 10:00 AM to 5:00 PM, and during Sabres and Bandits home games. For more information on the Sabres Store, click here. Back to Top Security Office Assistance from HSBC Arena Security is available by notifying any HSBC Arena Representative. The Security Office is located on the Ground Level of the Arena and is accessible from the outside of the building. Security staff wears grey blazers during events. Back to Top Service Animals Service animals are welcomed at HSBC Arena. Please notify your ticket administrator at the time of purchase so that you may reserve an aisle seat if available. Back to Top Smoking Policy As per Erie County and New York State Law, smoking is prohibited anywhere in HSBC Arena. Violators are subject to fines by Erie County, and possible ejection from the Arena. A smoking area is available for all sporting events including Sabres games, and Bandits games. Please check with the Account Services Office regarding specific events. Back to Top Ticket Scalpers/Brokers "Scalpers" and ticket brokers are not recognized ticketing agents of HSBC Arena. If you purchase lost or stolen tickets from a non-authorized agent, you risk being removed from the seats you are in upon the presentation of a replacement ticket by the legal ticket holder. We urge everyone to purchase tickets at the HSBC Arena Box Office or through Tickets.com, Tickets.com locations including participating Tops Markets, or charge by phone at 1 (888) 223-6000 and on-line at http://www.tickets.com/ Back to Top Wheelchair Information Wheelchair Entrances For the convenience of our patrons who use wheelchairs, all entrances in the HSBC Arena are wheelchair accessible. Back to Top Seating - Wheelchair Accessible Wheelchair accessible seats are available on all Levels of the HSBC Arena. Companion seats are also available for each reserved seat. All seats for guests with limited mobility have been selected to allow convenient entry and exit as well as for accessibility to restrooms and concession stands. To arrange seating for a group with special needs please call the Account Services Office. Back to Top Will Call If you would like to leave tickets for your guests, please contact the Account Services Office. Will Call is located at the ticket windows which are to the west end of the pavilion. Back to Top

FAQ & A-Z Guide